VIP Account Manager, Team Lead - Rio de Janeiro

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. As a Team Leader – Account Management , you will supervise and support a team of Account Managers and Account Executives, ensuring high service standards for Super's high-value players whilst developing the team, improving processes, and aligning day-to-day operations with business goals. You will act as the main point of reference for the team, providing guidance, feedback, and support, and working closely with internal stakeholders to improve performance and player experience. This is an opportunity to play a key leadership role in a fast-growing iGaming operation. You will directly impact team performance, player satisfaction, and business growth, while helping build a strong, engaged, and high-performing team. This role is based in Rio de Janeiro. What the role involves Team Leadership: Lead, coach, and support Account Managers and Account Executives, ensuring clear priorities, motivation, and high performance Team Development: Support individuals and the team in professional and personal development through training and mentoring Performance Management: Monitor individual and team performance, set goals, track KPIs, and provide regular feedback and development plans Operational Oversight: Ensure daily account management activities are executed correctly, efficiently, and in line with company standards Process Improvement: Identify gaps or inefficiencies in workflows and propose improvements to tools, processes, and team structure Player Experience Oversight: Oversee the quality of player interactions and strategies to ensure a consistent and high-quality experience for high-value players Event & Engagement Support: Support the team in planning and executing player events, campaigns, and engagement initiatives Cross-Functional Collaboration: Work closely with Marketing, Product, CRM, Responsible Gaming, and Support teams to align strategies and resolve issues Reporting & Insights: Review performance reports, player behaviour trends, and team insights to support decision-making and planning What we are looking for Strong leadership, communication, and people management skills Ability to balance operational execution with strategic thinking Experience working with KPIs, reporting, and performance management Willingness to attend events and support the team in client-facing activities when needed Nice to have Previous experience managing teams in KAM, VIP, or Support functions within the iGaming or betting industry, or a similar environment What we offer Medical / Health Insurance Open Annual Leave Employee Assistance Programme Training & Learning Development Additional benefits vary by country and will be shared during the hiring process. About Super We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide. Shaping the Future of Play Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA). At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.