Kundenservice-Mitarbeiter (m/w/d) im Home Office
Department
Operations
Job Description
Full-Time
Wir sind Tipico, der führende Sportwettenanbieter in Deutschland und eines der dynamischsten Tech-Unternehmen der Branche. Mit dem Ziel, die Arena zu begeistern und das Wetterlebnis für alle Kunden zu verbessern, gehen wir jede Herausforderung wie ein Meisterschaftsspiel an. Unsere Kultur ist energiegeladen und ambitioniert - gemeinsam als Team streben wir nach großen Erfolgen, hinterlassen einen bleibenden Eindruck und stehen für Exzellenz. Angetrieben von unserer Leidenschaft für das perfekte Produkt, nutzen wir den neuesten Tech-Stack, um jeden Tag besser zu werden.
Bei Tipico beherrschen wir das Spielgeschehen, indem wir auf dem Spielfeld alles geben. Bist du bereit, das Spielfeld zu betreten, dein Bestes zu geben und ein Champion zu werden? Dann zeig uns dein Game Face – denn wir suchen Customer Service Agents (m/f/x), die unser Team verstärken!
Dein tägliches Spielfeld
Du bist gut im Umgang mit anderen Menschen? Es motiviert Dich, Probleme zu lösen und Kunden zu helfen? Wir bieten Dir ein dynamisches Arbeitsumfeld, bei dem die Kommunikation mit den Kunden überwiegend über E-Mail und Live-Chat läuft. Unser Kundenservice-Team ist eine der Grundlagen für unseren Erfolg. Wir wollen, dass Du uns vertrittst und weiterhin für eine ausgezeichnete Customer Experience sorgst.
Dein Spielfeld
- Während der ersten 4-6 Wochen wirst Du in einem bezahlten Training alles lernen, was für die Position wichtig ist.
- Danach bist Du der erste Ansprechpartner für unsere Kunden und kommunizierst mit ihnen überwiegend über E-Mail und Live-Chat.
- Du bist stets über unsere Werbeaktionen und Angebote bestens informiert.
- Wir fördern kontinuierliche Weiterbildung und bieten regelmäßige Schulungen zum Erlernen und Auffrischen von Fachwissen, Markttrends und Best Practices an.
- Wir sind #oneteam - Du arbeitest eng und funktionsübergreifend mit anderen Teams wie Responsible Gaming, AML, Payments und Marketing zusammen.
- Du unterstützt unser Team mit neuen Ideen und Verbesserungsvorschlägen, um Tipico noch besser zu machen.
Damit punktest Du bei uns
- Fließende Deutschkenntnisse und Englischkenntnisse. Als #1 Sportwetten-Anbieter auf dem deutschsprachigen Markt ist dies Voraussetzung, um mit unseren deutschsprachigen Kunden zu kommunizieren. Gute Englischkenntnisse sind erforderlich, da unser Team bei Tipico aus mehr als 40 verschiedenen Nationalitäten besteht, die zusammenarbeiten, um unsere Mission zu erreichen.
- Fester Wohnsitz in Deutschland. Eine Mitarbeit aus dem Ausland ist nicht möglich. Du hast zudem zu Hause eine gute Internetverbindung und ein eigenes Büro.
- Kundenorientiert . Der Kontakt mit Kunden und das Lösen ihrer Probleme bereitet Dir große Freude.
- Technikaffin . Du kannst mit den gängigen MS Office-Programmen umgehen und lernst schnell neue Systeme zu bedienen, wie zum Beispiel unser eigen-entwickeltes Backendsystem (Ebet) und Salesforce.
- Multitasking. Du kommst sehr gut in einer dynamischen Arbeitsumgebung zurecht und bist in der Lage, 3 Chats zur gleichen Zeit zu bearbeiten.
- Flexibel. Du bist bereit im Schichtdienst von Montag bis Sonntag zwischen 6 Uhr morgens und 2 Uhr nachts zu arbeiten.
Nice to have
- Erfahrung im iGaming oder im Bereich Sportwetten ist vorteilhaft, aber keine Voraussetzung.
Damit punkten wir bei Dir
- Etablierte internationale Gruppe. Wir haben ein solides Fundament, auf dem wir wachsen können.
- Persönliche und berufliche Weiterentwicklung. Wir bieten Dir die Möglichkeit dich weiterzuentwickeln und zu wachsen, um dein Potenzial komplett zu erschließen.
- Bezahltes Training. In den ersten 4-6 Wochen lernst Du alles, was für die Position wichtig ist.
- Technisches Equipment. Wir stellen Dir zur Verfügung, was Du für die Arbeit im Home Office benötigst (Laptop, Bildschirme, Tastatur, Maus).
- One Team-Kultur. Wir glauben an Zusammenarbeit und an das Team, legen aber auch Wert auf die Einzigartigkeit eines Jeden von uns. Zusammen sind wir stärker!
Du denkst, eine Karriere bei Tipico ist das Richtige für Dich? Bewirb Dich jetzt und werde Teil unseres erfolgreichen Teams.
Falls Du noch Fragen zur Position oder zu uns hast, hilft unser Team gerne weiter! Gerne kannst Du uns direkt über unsere Social Media-Kanäle kontaktieren.
Wir freuen uns auf Deine Bewerbung!
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Customer Focus
RELENTLESSLY CREATING THE BEST EXPERIENCE FOR OUR CUSTOMERS THROUGH INSIGHT, STRATEGY, AND CREATIVITY.
Location
Karlsruhe
The birthplace of Tipico, our Karlsruhe office has its own super modern campus, providing an open plan space for our ideas and products to truly come to life.
The Extras
See how we take care of our entire team with these incredible benefits.
Grow Through Excellence.
As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best.
You’re Worth It!
We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create!
Dream Team Moments.
We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events.
Get Your Heart Racing!
Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung!
Cool and Stylish Spaces.
As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.
VALUES
VALUES
Be a Champion
Our four core values guide all we do. Explore each one to learn what matters most at Tipico.
Win high as a team
Win high as a team
We play to win—together. Bold goals, relentless ambition, and team synergy drive us to deliver excellence. Every pass counts, every player matters. We trust and respect each other to achieve greatness and become champions.
Own the game
Own the game
We take full ownership of our roles, decisions, and outcomes. Champions rise by being accountable, learning from every play, and showing leadership at every level.
Get better every day
Get better every day
We’re always learning, evolving, and pushing boundaries. We study the game, refine our skills, and continuously adapt to stay ahead of the game and achieve lasting success.
Excite the arena
Excite the arena
Just like champions thrive on a packed stadium filled with energy, millions of customers are cheering us on to deliver top-tier experiences. Every play we make, every decision we take, is with their experience in mind.
Required Skills
Benefits & Perks
- Grow Through Excellence. As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best. You’re Worth It! We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create! Dream Team Moments. We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events. Get Your Heart Racing! Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung! Cool and Stylish Spaces. As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done. Grow Through Excellence. As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best. You’re Worth It! We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create! Dream Team Moments. We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events. Get Your Heart Racing! Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung! Cool and Stylish Spaces. As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done. Grow Through Excellence. As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best. You’re Worth It! We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create! Dream Team Moments. We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events. Get Your Heart Racing! Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung! Cool and Stylish Spaces. As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done. Grow Through Excellence. As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best. Grow Through Excellence. As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best. Grow Through Excellence. As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best. You’re Worth It! We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create! You’re Worth It! We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create! You’re Worth It! We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create! Dream Team Moments. We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events. Dream Team Moments. We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events. Dream Team Moments. We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events. Get Your Heart Racing! Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung! Get Your Heart Racing! Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung! Get Your Heart Racing! Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung! Cool and Stylish Spaces. As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done. Cool and Stylish Spaces. As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done. Cool and Stylish Spaces. As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.
Kundenservice-Mitarbeiter (m/w/d) im Home Office
Tipico
Karlsruhe
Interested in this opportunity at Tipico?
Original job postingPosted 326 days ago