HR Specialist
Job Type
Full time
Experience
Lead
Department
HR
Job Description
At Aristocrat, we believe that creating happiness in life through the power of play is more than a mission—it's our passion. As a global leader in gaming, we take pride in our innovative technology, world-class content, and outstanding team. Joining our People & Culture Service Operations team means you will be key in crafting the experiences of our valued employees and essential to our company’s success.
You will handle advanced and complex inquiries from employees, complete transactions, and manage data reporting with precision. This role is vital in ensuring smooth operations within our People & Culture department, ultimately contributing to our inclusive and collaborative workplace.
This role follows a hybrid model, requiring three days per week in our Krakow office (Unity Centre).
What You'll Do
Deliver outstanding customer support when addressing advanced and intricate questions from employees, business partners, and managers through email, chat, phone, or ticketing systems
Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems
Apply a case tool to capture all inquiries, customer information, case data, and updates, and communicate resolutions or raise issues as needed
Maintain acute knowledge from operating within a P&C Tier 1 customer care environment, managing local benefits, talent acquisition, and Workday data processes and policies
Perform employee data maintenance, including mass EIB loads into the Workday system, and validate business process data mapping
Act as a point of contact for Tier 1, using the case tool for comprehensive inquiry management
Perform deep benefit administration transactions, consult with employees, engage internal collaborators like payroll, and work with third-party vendors to ensure compliance
Handle executive requests, elevated inquiries, and blocking issues timely and accurately
Support recruiters and candidates directly, performing all recruiting administration transactions
Effectively communicate HR policies and programs, and explain sophisticated subjects
Manage workload efficiently to fulfill commitments within established service level agreements (SLAs)
What We're Looking For
Bachelor’s Degree in IT, Business, or a related field, or equivalent work experience
Over 2 years of experience in a P&C or HR contact center/shared services setting, handling inquiries and transactions across various HR functions
Over 2 years of experience with Workday HCM, EIB mass load, and reporting
Genuine interest in working within an HR or People & Culture operations team
Enthusiasm for outstanding customer care, adaptable and flexible
Excellent verbal and written communication skills in English and Polish
Ability to multitask and work efficiently in a fast-paced, changing environment
Ability to handle sensitive and confidential employee data
Capability to work independently under general direction
Proficiency in applying knowledge guide materials for research and inquiries
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
NoneAdditional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Key Responsibilities
- We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
Requirements
- Bachelor's Degree in IT, Business, or a related field, or equivalent work experience Over 2 years of experience in a P&C or HR contact center/shared services setting, handling inquiries and transactions across various HR functions Over 2 years of experience with Workday HCM, EIB mass load, and reporting Genuine interest in working within an HR or People & Culture operations team Enthusiasm for outstanding customer care, adaptable and flexible Excellent verbal and written communication
Required Skills
Benefits & Perks
- Global career opportunities Global career opportunities Our Values Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen All about the Player All about the Player Talent Unleashed Talent Unleashed Collective Brilliance Collective Brilliance Good Business Good Citizen Good Business Good Citizen Travel Expectations Travel Expectations Additional Information Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
HR Specialist
Aristocrat
Poland
Interested in this opportunity at Aristocrat?
Original job postingPosted 362 days ago