Customer Operations Tooling Project Manager (m/f/x)

Tipico

St. Julian's

304 days ago

Department

Operations

Job Description

Jobs Customer Operations Tooling Project Manager (m/f/x)

St. Julian's, Malta

Full-Time

We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry. We approach every challenge like a Championship match, with a mission to excite the arena and elevate the betting experience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence. Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.

At Tipico, we believe in owning our game. Are you ready to step onto the pitch, bring your best self, and become a champion? Then show us your game face – because we’re looking for Customer Operations Tooling Project Manager (m/f/x) to join the team!

The purpose of this role is to keep our Customer Operations team at the top of their game! You’ll be the playmaker behind our tools and systems - from AI Agentic and Salesforce to our internal back-office platforms - ensuring everything runs smoothly, efficiently, and cost-effectively. As the go-to expert for all topics related to Customer Operations tooling, you’ll take the lead in refining processes, optimizing performance, and driving continuous improvement. Just like a great coach fine-tuning the team’s strategy, you’ll make sure we’re always performing at our best and delivering a winning experience for our customers.

Your playing field

Drive Customer Operations projects - with a special focus on operational tools — from kick-off to final whistle, delivering on time, within budget, and in line with business goals.
Optimize back-office processes to boost efficiency and customer satisfaction, collaborating with other departments to improve workflows and service delivery.
Oversee Salesforce implementation and customization, ensuring seamless integration with existing systems and processes.
Manage and fine-tune Agentic bots to level up Customer Operations performance, monitor results, make tactical adjustments, and strengthen prompting capabilities.
Design and execute testing plans to ensure reliability and top performance, identifying and resolving issues quickly.
Collaborate with internal and external stakeholders to align project goals with business objectives, communicating status, risks, and opportunities clearly.
Ensure all projects meet quality standards, follow structured methodologies, and deliver measurable impact.
Identify risks early and craft smart mitigation strategies to guarantee successful project delivery.

Which skills should you bring to the pitch

Education. Degree-level qualification or certification in a field related to project management such as PMP.
Experience. 2+ years of hands-on experience in project management, driving back-office systems or initiatives that support Customer Operations teams. Experience within the iGaming industry would be considered an advantage.
Tech-savvy playmaker. Skilled in using project management tools like JIRA, Asana, or similar to keep initiatives on track and expertise in Salesforce, back-office operations and agentic bots will be considered as an advantage.
Data-driven mindset. Confident using tools such as Excel, Tableau, or DOMO to track performance, uncover insights, and report on progress.
Top-notch communicator. Excellent verbal and written communication skills in English to engage stakeholders, share updates, and drive collaboration.
Relationship builder. Able to connect with key stakeholders, understand their goals, and ensure their needs are met throughout every stage of the project.
Strategic thinker. Capable of writing clear business requirements and managing projects from concept to completion.

What we offer:

Established International Group. We have a solid foundation on which to grow.
Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
Relocation Support. To make your move to Malta as smooth as possible.
Competitive Package. We care for our employees, offering an indefinite
contract, competitive salary, insurance (private health, dental, private accident, sickness and life), and free parking.
On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.
Sports Incentive. We want you to remain active and will subsidize a gym membership of your choice.
Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
Supportive Environment. We believe in collaboration and working together
as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico is right for you? Apply now and join our dynamic team.

If you have any questions or comments about this role, our Talent Acquisition team is happy to help you! Feel free to reach out to us on our social media channels.

We look forward to your application!

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Team

Customer Focus

RELENTLESSLY CREATING THE BEST EXPERIENCE FOR OUR CUSTOMERS THROUGH INSIGHT, STRATEGY, AND CREATIVITY.

Location

Malta

Our international headquarters in St Julian’s, Malta, offers sea and sunshine all year round, as well as being the base for our iGaming services.

The Extras

See how we take care of our entire team with these incredible benefits.

Grow Through Excellence.

As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best.

You’re Worth It!

We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create!

Dream Team Moments.

We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events.

Get Your Heart Racing!

Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung!

Cool and Stylish Spaces.

As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.

VALUES

Be a Champion

Our four core values guide all we do. Explore each one to learn what matters most at Tipico.

Win high as a team

We play to win—together. Bold goals, relentless ambition, and team synergy drive us to deliver excellence. Every pass counts, every player matters. We trust and respect each other to achieve greatness and become champions.

Own the game

We take full ownership of our roles, decisions, and outcomes. Champions rise by being accountable, learning from every play, and showing leadership at every level.

Get better every day

We’re always learning, evolving, and pushing boundaries. We study the game, refine our skills, and continuously adapt to stay ahead of the game and achieve lasting success.

Excite the arena

Just like champions thrive on a packed stadium filled with energy, millions of customers are cheering us on to deliver top-tier experiences. Every play we make, every decision we take, is with their experience in mind.

Requirements

Strategic thinker.

Required Skills

amlgorust

Benefits & Perks

Grow Through Excellence. As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best. You’re Worth It! We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create! Dream Team Moments. We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events. Get Your Heart Racing! Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung! Cool and Stylish Spaces. As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done. Grow Through Excellence. As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best. You’re Worth It! We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create! Dream Team Moments. We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events. Get Your Heart Racing! Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung! Cool and Stylish Spaces. As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done. Grow Through Excellence. As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best. You’re Worth It! We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create! Dream Team Moments. We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events. Get Your Heart Racing! Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung! Cool and Stylish Spaces. As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done. Grow Through Excellence. As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best. Grow Through Excellence. As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best. Grow Through Excellence. As One Tipico, we work together at pace, utilizing each other’s strengths to earn our victory. We’re always learning from each other, growing through collaboration and achievement. Surrounded by experts, and with management committed to your development, you can excel and be better than your best. You’re Worth It! We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create! You’re Worth It! We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create! You’re Worth It! We work with the best, and we are prepared to invest in you. Here at Tipico, we offer attractive salaries and compensation packages. Not to mention our One Tipico bonus, designed to reward our team for their great performance, and every moment of Spannung they create! Dream Team Moments. We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events. Dream Team Moments. We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events. Dream Team Moments. We know how to win, we know how to work together, and we know how to have a good time. Bonding as a team and enjoying our great socials is a huge part of our culture, and we keep the Spannung rolling outside of the office with our exciting, fun, and always-memorable events. Get Your Heart Racing! Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung! Get Your Heart Racing! Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung! Get Your Heart Racing! Tipico loves sport – but we also know how just important fitness is for our team’s physical and mental health and wellbeing. We have plenty of sports incentives to keep you active and moving, whatever gets your blood pumping, gets your heart racing, and helps you feel those moments of Spannung! Cool and Stylish Spaces. As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done. Cool and Stylish Spaces. As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done. Cool and Stylish Spaces. As well as enjoying the thrill of working together as One Tipico, you can do it from our cool, stylish and modern offices. With collaborative spaces and Spannung-charged interiors, we’ve invested in a workplace where you can be comfortable and do your best work. And with flexible working hours, we trust you to get the job done.