CRM Service Comms Coordinator

A flavour of what you'll be doing

• Maintain and develop a range of communications that seamlessly guide Customers through product experience and promotions, utilizing variety of communication channels, including but not limited to SMS, email, on-site notifications, push notifications.

• Own the overall implementation process and identify opportunities for improved quality and effectiveness.

• Create fitting copies, utilizing best service communications practices, with the best customer experience in mind. Work closely with regional teams to ensure project alignment and a flawless message localisation.

• Master the quality assurance process with a strong focus on thorough testing.

• Navigate through a range of software, digital tools and platforms, utilising them to achieve goals efficiently.

• Identify any challenges or gaps and strive to improve player experience and overall customer satisfaction with use of service communication.

• Demonstrate effective teamwork with different stakeholders.

• Participate in establishing CRM best practices, strategies, templates, policies, and tools to expand and mature these capabilities for the Betsson Group.

• Other duties as assigned.

You’re good at:

• Experience in Project Management (at least 1 year)

• Ability to multi-task and to prioritise workloads

• Detail-oriented with commitment to accuracy and quality

• Digitally proficient, able to adapt to new technologies quickly

Extra awesome:

• Additional language skills (Spanish is a great advantage)

• CRM platforms and tools, project management tools experience is a plus (example: Salesforce Marketing Cloud, Jira)

• Experience within the online gaming sector (CRM, Customer Service, Payments) and an interest in its product offering

What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

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