Commercial & CRM Executive

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

As a Commercial & CRM Executive you will play a key role in developing and expanding the market share through driving growth and optimizing operations in the Spanish market. You’ll manage budgets, analyze P&L, and collaborate with senior stakeholders to maximize ROI. Additionally, you’ll oversee commercial agreements, work with cross-functional teams, and ensure market strategies are executed smoothly.

As a Commercial & CRM Executive, you will:

• Contribute to the development and the growth of the market share for the countries of responsibility;
• Assist in developing the Marketing Budget ensuring efficient allocation and usage, flagging discrepancies, and suggesting corrective actions;
• Contribute in developing the annual commercial budget, follows up on the P&L of the countries of responsibility- responsible to identify and raise flags to CMs and Commercial, and bring insights for the efficient correction and allocation;
• Develop and own a comprehensive, data-driven CRM strategy for the local market, in collaboration with the HQ team taking into account local compliance, market conditions and competition;
• Provide updated information, analysis and reports to the management and relevant business units to drive and facilitate well-informed commercial and product decisions;
• Build a solid understanding of the regulatory framework for the market and manage relationships with key stakeholders acting as the checkpoint from HQ's side;
• Align with various departments on market strategies, ensuring clear objectives and collaboration with BI, Marketing, CRM, Compliance, Finance, CS, and other HQ teams;
• Supervise/run projects/initiatives to enhance market strategy and customer experience to life;
• Ensure that the current internal cross-departmental processes efficiently work. Improve the existing Commercial processes and build up new processes where necessary;
• Oversee the execution of Commercial Operations, including daily, weekly, and monthly reports and templates.

What you’ll bring

• 3+ years of experience in a similar position in consumer focused online high transactional industry, ideally from gambling and/or casino industry;
• Excellent Spanish & English both in speaking and writing;
• Strong customer focus, hands-on approach, and execution skills, with a keen business sense and sales-driven mindset;
• A good understanding of online conversion, retention and reactivation techniques;
• A strong grasp of customer loyalty and value strategies in a transactional web and mobile environment;
• Good knowledge of key performance and customer metrics;
• International experience and working knowledge are an advantage;
• Experience in process driven operations is an advantage, will be considered an asset;
• High energy and ambition levels with passion for success;
• Strong leadership, cooperation and analytical skills, team spirit;
• Excellent presentation and communication abilities;
• Exceptional stakeholder management and cross-functional coordination skills.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training

#LI-Hybrid

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.