Analyst - Config Operations Specialist

Job Description

At Aristocrat, we believe in harnessing the power of play to bring happiness to life. As a Senior Config Ops Specialist, you'll play a crucial role in our mission, ensuring that our configuration operations run flawlessly. This is an outstanding opportunity to join a world-class team dedicated to innovation and quality. You’ll be at the forefront of our operations, working closely with various departments to streamline processes and deliver outstanding service. This role offers a chance to create a significant impact within an ambitious and encouraging company culture!

What You'll Do

• Manage time effectively to ensure all configuration orders are completed by the end of the day.
• Constantly monitor your assigned queue to maintain a duration of 6 calendar days or less.
• Back up the Config Ops Supervisor in queue management and case assignment.
• Assist with QC case management and overflow quality checks.
• Train new hires in Config Ops, focusing on EGM build, conversion, and sign-only requests processes.
• Perform peer-to-peer quality checks within the EGM build, conversion, and sign-only spaces.
• Collaborate with Inside Sales and the Sales team to address any questions or concerns.
• Work with Marketing and ERP to ensure accurate hardware and software selections.
• Conduct root cause analysis for any quality errors, internal or external.
• Coordinate expedite requests from Inside Sales and the Master Scheduler, prioritizing accordingly.
• Respond to customer order status requests from Sales and Production Scheduling.
• Address requests from Production and Quality related to configuration.
• Promote positive communication with Sales to improve timely delivery to customers.
• Participate in daily meetings with Config Ops leadership to discuss schedule and material availability.
• Support other projects and perform duties as assigned.

What We're Looking For

• Proven leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all organizational levels.
• Proficiency in using order management systems (e.g., ERP, CRM) and analytical tools to analyze data, track performance metrics, and make data-driven decisions. Experience with SalesForce and D365 is preferred.
• Knowledge of regulatory requirements and industry standards related to order management, compliance, and risk management.
• Advanced proficiency in Microsoft Office Suite, particularly in Excel and Access.
• Outstanding English language skills.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.